Job Description:
- Prepare comprehensive reports on key collection metrics, including flow rates, recovery rates, collection productivity, and other relevant KPIs.
- Conduct regular performance monitoring and provide actionable insights to optimize daily collection activities.
- Analyze collection trends and patterns to identify risks and areas for improvement.
- Monitor collection performance to promptly identify and address issues or bottlenecks.
- Perform in-depth analyses as needed and present findings to management for follow-up actions.
- Participate in the design and launch of new collection programs, strategies, or process changes.
- Collaborate with cross-functional teams to ensure smooth implementation and alignment of initiatives.
- Partner with the Data Science team to explore advanced analytics and innovative solutions for collection improvement.
- Continuously seek opportunities to enhance processes through data-driven recommendations and collaboration with other departments.
Qualifications:
- Minimum of 3 years in collections, credit risk management, or a related analytical role within the financial services sector.
- Proficiency in data analysis tools such as Excel, SQL, Tableau, Python, or R.
- Familiarity with advanced data visualization and reporting techniques is an advantage.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent communication and interpersonal skills to collaborate effectively across teams.
- Demonstrated ability to thrive in a fast-paced and dynamic work environment.
- Proficiency in English is essential.
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