Merchant Operations Assistant Manager is to lead and support field operations and admin functions to drive performance, consistency, and efficiency. Monitors performance, analyzes results and ensures team performance. Manage territory coverage and field execution to maximize impact.
About the Job :
Monitoring and oversee daily operational activities and field issues
- Ensuring all activities are executed in accordance with company standards, policies, and SOP’s
- Monitoring and overseeing administrative functions. Ensuring all documentation, reporting and data management processes are accurate, timely and aligned with company standards.
- Continuously evaluate administrative workflows, implement improvements and provide coaching to enhance team productivity and performance.
Conduct Performance Monitoring, Analysis & Reporting
- Provide data needed in terms of FT Agent performance to the direct report
- Assist data needed to be analyzed by the direct report
- Working together with Field Trainer team (FT Agent, FT Admin, FT Manager) and related stakeholder to achieve the target from the management
Territory Coverage & Travel Execution
- Willing to travel regularly
- Execute field activities with a high degree of independence.
Internal Training
- Deliver structured training programs to field teams, including onboarding training, refreshment training, development training.
- Conduct field evaluations and performance assessments
Stakeholder Coordination & Collaboration
- Work closely with cross functional teams and cross divisions.
- Gather insight from the ground for improvement that help another stakeholder to support the business process
About You :
Minimum Requirements
- Minimum Bachelor's degree (preferably from Business / Management Graduate)
- Minimum 4 years of working experience in Business Development or Merchant Operations
- Experience in leading a team.
- Proficient in Microsoft office, especially basic Microsoft Excel (including simple formulas, pivot tables, and data processing)
- Understanding of merchant operational flows (POS, QRIS, paylater/checkout methods)
- Troubleshooting, root cause analysis, and logical problem solving
- Capable of handling multiple tasks/issues and priorities simultaneously
- Strong attention to detail and excellent analytical skills
- Comfortable analyzing data and translating insights into actionable strategies
- Has experience in working in multifunctional team
- Excellent communication and interpersonal relationship building.
- Fast learner with the ability to adapt to process and system changes.
- Strong ownership mindset and execution discipline.
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